Feathering Our Nest: Our Hilltop Feathertop Adventure with Set Up Camp
Embarking on the journey to purchase a caravan is a big step, especially when you’re coordinating from overseas! My spouse and I recently experienced this firsthand, and we couldn’t be happier with our decision to purchase a Hilltop Feathertop through Nicole and David Wilson at Set Up Camp.
From the very beginning, their communication was exceptional. We were initially concerned about managing the process from afar, but Nicole and David put our minds at ease with their prompt and detailed responses to our countless questions. They truly understood our needs and went above and beyond to ensure we felt confident throughout the entire process.
What truly set Set Up Camp apart was their outstanding customer service. We wanted some specific modifications to our Feathertop, and instead of just relaying our requests to the factory, David personally made the trip from Brisbane to Melbourne to discuss them in detail. This level of dedication was truly remarkable and demonstrated their commitment to ensuring we got exactly what we wanted.
The final handover in Melbourne was another testament to their exceptional service. We were travelling from Perth, and they timed everything perfectly for our arrival. Not only was the caravan in pristine condition, but it was also thoughtfully prepared for our immediate use. The water tanks were full, the batteries were fully charged, and we even had two full 9kg gas bottles ready to go. This attention to detail made our transition into caravan life seamless and stress-free.
We are incredibly grateful to Nicole and David Wilson for their exceptional service before, during, and after the sale. Their dedication, professionalism, and genuine care for their customers made our caravan purchase a truly positive and memorable experience.
Here are some of the key highlights of our experience:
- Excellent Communication: Consistent, clear, and prompt responses to all our queries.
- Personalised Service: David’s trip to Melbourne to ensure our modifications were understood and implemented correctly.
- Seamless Handover: The caravan was perfectly prepared for our immediate use, with all essentials taken care of.
- Exceptional After-Sales Support:We know that should we have any questions or issues, Nicole and David are just a phone call away.
If you’re looking for a reliable and trustworthy team to help you find your dream caravan, we wholeheartedly recommend Nicole and David Willson at Set Up Camp. Their commitment to customer satisfaction is truly unparalleled. Our Hilltop Feathertop is now our perfect home away from home, and we have Set Up Camp to thank for making our dream a reality.
We look forward to many adventures in our Feathertop, all thanks to the wonderful team at Set Up Camp!
Written by Pat and Sue Abernethy
Images supplied by Pat and Sue Abernethy
